Privacy Policy

Introduction

Welcome to Splash Paradise Dubai. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this privacy policy carefully. By using our website and services, you acknowledge that you have read and understood this policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

We may collect personal information that you provide directly to us, such as:

• Name, postal address, email address, telephone number, and other contact details
• Payment information, transaction history, and billing details
• Booking information, preferences, and special requirements
• Information you provide when you contact our customer service or fill out forms on our website
• Demographic information such as age, gender, and family details (when voluntarily provided)
• Photographs and video recordings taken during your visit to our facilities

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address, browser type, operating system, and device information
• Browsing patterns, referral sources, and pages visited on our website
• Time spent on pages, click-through statistics, and other navigation data
• Location information (if enabled on your device)

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Our Services

• Process bookings, reservations, and payments
• Facilitate your visit to our waterpark
• Provide customer support and respond to inquiries
• Manage your account and maintain our relationship with you

For Marketing and Improvement

• Send promotional communications, special offers, and updates (if you have opted in)
• Conduct research and analysis to improve our services and facilities
• Customize your experience and deliver content relevant to your interests
• Develop new features, products, and services

For Security and Legal Purposes

• Protect the security of our operations, prevent fraud, and enforce our policies
• Comply with legal obligations, resolve disputes, and enforce agreements
• Address safety concerns and protect the rights and property of Splash Paradise Dubai and others

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contract: Processing is necessary to perform the contract we have with you (such as when you book a visit)
• Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms
• Legal Obligation: Processing is necessary to comply with a legal obligation
• Consent: You have given consent to the processing of your personal data for specific purposes

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors and contractors who perform services on our behalf (e.g., payment processing, IT services, email delivery)
• Business Partners: Hotels, travel agencies, and other partners with whom we have joint marketing arrangements
• Affiliated Companies: Other companies within our corporate group
• Legal Authorities: Law enforcement agencies, courts, regulators, government authorities when required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

While we take reasonable steps to secure your information, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, whether we can achieve those purposes through other means, and applicable legal requirements.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing of your personal data
• Data Portability: Request the transfer of your personal data to you or to a third party
• Objection: Object to processing of your personal data based on legitimate interests
• Withdraw Consent: Withdraw consent where we are relying on consent to process your personal data

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately.

In cases where we need to collect data about children (such as for certain activities or programs), we will seek parental consent and provide appropriate notices.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal data to countries outside the UAE, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards in line with applicable data protection laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated revision date. We encourage you to review this policy periodically.

If we make material changes to how we treat your personal information, we will notify you through a notice on our website or by other appropriate means.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:

Address: Al Rolla Rd - Al Raffa - Dubai - United Arab Emirates
Phone: +97143252222

We are committed to addressing your concerns and resolving any valid complaints about our collection or use of your personal information.